info@askdrolz.com
Ask Dr Olz (Pty) Ltd 505 West Avenue Ferndale, Randburg 2194 South Africa
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Terms of Service for Ask Dr Olz

Effective Date: 08/08/2025
Company Name: Ask Dr Olz (Pty) Ltd
Company Registration No.: 2022/655233/07
Registered Practitioner: Dr Olwethu Sotondoshe (AHPCSA Reg. No. A12160, PCNS Practice No. 0980765)
Website: https://askdrolz.com
Contact: info@askdrolz.com | +27 78 516 8241
Address: 505 West Avenue, Ferndale, Randburg, Gauteng, 2194


1. Acceptance of Terms

By accessing, booking, or purchasing through Ask Dr Olz — whether for telehealth consultations, supplements, or ebooks — you agree to these Terms of Service, our Privacy Policy, and our Return & Refund Policy.
If you do not agree, please do not use our services.

2. Services Provided

Ask Dr Olz provides:

  • Telehealth consultations (video or phone) with an AHPCSA-registered homeopath & functional medicine practitioner.

    • Initial Consultation: 60 minutes

    • Follow-Up Consultation: 30 minutes

  • Nutritional supplements (Metagenics & other trusted brands) for delivery within South Africa.

  • Digital educational materials (ebooks and guides) available for download.

3. Medical Disclaimer

  • Consultations and educational materials are for information and guidance purposes only and are not a substitute for emergency or specialist medical care.

  • No guarantees of specific health outcomes are made; results vary based on individual circumstances.

  • Seek immediate care at your nearest emergency facility for urgent symptoms.

4. Eligibility

To use our services, you must:

  • Be at least 18 years old, OR have consent from a parent/guardian.

  • Provide accurate and complete personal and medical information.

  • Reside in South Africa for supplement deliveries (ebooks are available internationally).

5. Consultations

  • Private Pay: We do not bill medical aids directly. We will provide an invoice with our PCNS number so you may claim reimbursement from your medical aid if your plan covers homeopathy.

  • Booking & Attendance: Please ensure a stable internet connection for telehealth appointments.

  • Cancellation Policy: Cancellations or rescheduling require at least 24 hours’ notice. Late cancellations or missed appointments will be charged in full.

6. Pricing & Payment

  • All prices are listed in South African Rands (ZAR) and include all applicable taxes (we are not VAT-registered).

  • Payments must be made in full before services are rendered or products shipped.

  • We accept payment via PayFast and Peach Payments (secure online payment).

  • Prices are subject to change without prior notice; confirmed bookings are honoured at the agreed rate.

7. Supplements & Ebook Sales

  • Supplements are sold exclusively online for delivery within South Africa.

  • Standard delivery time is 3–5 working days from dispatch, subject to courier availability.

  • Supplements are for personal use only and may not be resold.

  • Ebooks are for personal, non-commercial use and may not be copied, shared, or distributed.

  • Returns of opened supplements or downloaded ebooks are not accepted (see Return & Refund Policy for exceptions).

8. Auto-Ship / Subscription Services

  • If you sign up for recurring supplement deliveries, you authorise us to bill you at the agreed frequency.

  • You may cancel with at least 20 business days’ written notice.

  • Price changes for subscriptions will be communicated at least 30 days in advance.

9. Intellectual Property

All content on our website, ebooks, and programme materials is the property of Ask Dr Olz (Pty) Ltd and protected by copyright law.
You may not reproduce, modify, or distribute our materials without prior written permission.

10. Limitation of Liability

  • To the fullest extent permitted by law, Ask Dr Olz, its practitioners, and staff are not liable for any loss, injury, or damage resulting from the use of our services or products.

  • Liability is limited to the amount paid for the specific service or product in question.

  • We are not responsible for delays or failures caused by events beyond our reasonable control.

11. Privacy & Data Protection

We comply with the Protection of Personal Information Act (POPIA) and use a HIPAA-compliant telehealth platform to protect your data.
For details on how we collect, store, and process your personal information, please refer to our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of the Republic of South Africa.
Any disputes will be subject to the exclusive jurisdiction of South African courts.

13. Contact Information

Email: info@askdrolz.com
Phone: +27 78 516 8241
Address: 505 West Avenue, Ferndale, Randburg, Gauteng, 2194