info@askdrolz.com
Ask Dr Olz (Pty) Ltd 505 West Avenue Ferndale, Randburg 2194 South Africa
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Return and Refund Policy for Ask Dr Olz

Effective Date: 08/08/2025
Company Name: Ask Dr Olz (Pty) Ltd
Company Registration No.: 2022/655233/07
Registered Practitioner: Dr Olwethu Sotondoshe (AHPCSA Reg. No. A12160, PCNS Practice No. 0980765)
Website: https://askdrolz.com
Contact: info@askdrolz.com | +27 78 516 8241
Address: 505 West Avenue, Ferndale, Randburg, Gauteng, 2194

1. Overview

Ask Dr Olz (Pty) Ltd is committed to your satisfaction and fair consumer rights.
This policy explains your rights regarding cancellations, returns, and refunds for telehealth consultations, supplements, and digital products (ebooks) purchased through our website.

2. Consultation Cancellations & Refunds

  • You may cancel or reschedule your consultation with at least 24 hours’ notice without penalty.

  • Cancellations made less than 24 hours before the appointment or no-shows will be charged the full consultation fee.

  • Refunds for consultations already completed are not provided.

  • If Ask Dr Olz cancels a consultation, you will be offered a full refund or rescheduled appointment.

3. Supplement Returns & Refunds

  • Supplements are sold exclusively online and shipped unopened within South Africa.

  • For hygiene and safety reasons, opened or partially used supplements cannot be returned or refunded.

  • If you receive the wrong product or a damaged item, please contact us within 7 calendar days of receipt with photos and order details.

  • Valid claims will be resolved by replacement or refund at our discretion.

  • Returns of unopened products must be approved and authorised by Ask Dr Olz before return shipping.

  • Customers are responsible for return shipping costs unless the return is due to our error.

4. Digital Products (Ebooks)

  • Due to the nature of digital content, ebooks and downloadable products cannot be returned or refunded once the download link has been accessed.

  • If you experience technical difficulties accessing your purchase, please contact us for assistance.

5. Refund Process

  • Refunds are processed within 14 business days of approval, using the original payment method where possible.

  • Refunds may take longer depending on payment gateway processing times.

6. How to Request a Return or Refund

  • Contact us promptly at info@askdrolz.com or phone +27 78 516 8241.

  • Provide your order number, proof of purchase, and detailed reason for the request.

  • We will respond within 3 business days with next steps.

7. Consumer Rights

  • This policy does not limit your statutory rights under South African law, including the Consumer Protection Act (CPA).

  • You may have additional rights depending on your specific circumstances.

8. Contact Information

If you have any questions about this policy or your rights, please contact:
Email: info@askdrolz.com
Phone: +27 78 516 8241
Address: 505 West Avenue, Ferndale, Randburg, Gauteng, 2194