Effective Date: [12/09/2024]

At Ask Dr Olz (Pty) Ltd, we prioritize your privacy and are committed to ensuring the protection of your personal data. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services through our website (www.askdrolz.com) or through our telehealth platform.

1. Information We Collect
We collect various types of information to provide you with our services, including:

– Personal Information: Full name, email address, contact number, address, and relevant health details necessary for telehealth consultations.
– Financial Information: Billing details, such as your credit card information, used during purchases and bookings.
– Health Information: Medical history, symptoms, and treatment plans during your telehealth consultations.
– Technical Data: IP address, device type, and usage patterns to enhance your online experience.

2. How We Use Your Information: We use your personal information for the following purposes:

– To provide and manage telehealth consultations and follow-up appointments.
– To process and deliver orders from our online health shop.
– To maintain medical records as required by South African law.
– To send appointment reminders, health tips, or product recommendations.
– To improve our services and user experience on our website.

3. How We Share Your Information
We may share your data with trusted third parties, including:

– Payment Processors: To facilitate secure transactions (e.g., Stripe, PayPal, Payfast).

– Healthcare Professionals: Your information may be shared with healthcare providers affiliated with Ask Dr Olz for consultations.

– Third-Party Service Providers: For technical services like hosting, data analysis, and email distribution.

All third-party service providers are bound by confidentiality agreements and must comply with data protection laws.

4. Data Security
We use robust security measures, including encryption, to protect your data. However, while we strive to ensure the protection of your information, no transmission over the internet is 100% secure.

5. Retention of Your Data
Your personal and medical information is retained as long as necessary to:
– Fulfill the purposes outlined in this policy.
– Comply with legal obligations, including medical record-keeping for telehealth services.

Medical records are typically stored for a minimum of five years in compliance with healthcare regulations.

6. Your Rights
You have the right to:

– Access Your Data: Request copies of the information we hold about you.
– Correct Your Data: Request changes or updates to any inaccurate information.
– Delete Your Data: Request that we delete your personal information, subject to legal and regulatory obligations.
– Withdraw Consent: Opt-out of marketing communications at any time.

To exercise any of these rights, email us at info@askdrolz.com.

7. Cookies and Tracking
We use cookies to enhance your browsing experience, track website usage, and personalize content. You can disable cookies in your browser settings, although this may affect website functionality.

8. Telehealth Confidentiality
Telehealth services provided by Ask Dr Olz are confidential. All consultations and medical records are protected by stringent security measures, and only authorized healthcare professionals will have access to your information.

9. Third-Party Links
Our website may contain links to third-party websites, such as product partners like Metagenics. We are not responsible for their privacy policies. Please review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page, with the date of revision.

11. Contact Information
For questions about this Privacy Policy or your personal information, you can reach us at:
– Email: info@askdrolz.com
– Phone: +27 785 168 241
– Address: 505 West Avenue, Ferndale, Randburg, 2194, South Africa