info@askdrolz.com
Ask Dr Olz (Pty) Ltd 505 West Avenue Ferndale, Randburg 2194 South Africa
Effective Date: 08/08/2025
Company Name: Ask Dr Olz (Pty) Ltd
Company Registration No.: 2022/655233/07
Registered Practitioner: Dr Olwethu Sotondoshe (AHPCSA Reg. No. A12160, PCNS Practice No. 0980765)
Website: https://askdrolz.com
Contact: info@askdrolz.com | +27 78 516 8241
Address: 505 West Avenue, Ferndale, Randburg, Gauteng, 2194
This Privacy Policy explains how Ask Dr Olz collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), and — where applicable — relevant international privacy standards including HIPAA for telehealth consultations.
We may collect the following types of information when you interact with us:
a. Personal Identification Information
Full name, date of birth, gender
Contact details (email, phone number, address)
Medical aid information (if provided for reimbursement)
b. Health Information
Medical history, symptoms, treatment notes, laboratory results (provided voluntarily during consultations or via forms)
c. Transaction & Payment Information
Billing details (processed securely via PayFast or Peach Payments — we do not store your full payment card details)
Purchase history
d. Website & Technical Data
IP address, browser type, device type, website usage data (via cookies and analytics tools)
We use your personal information to:
Provide telehealth consultations and follow-up care
Process and deliver supplement orders and ebooks
Communicate appointment confirmations, updates, and reminders
Maintain secure medical and transaction records
Improve our services and website functionality
Comply with legal and regulatory obligations
We process your personal information on the following bases:
Consent (when you voluntarily provide information or opt into communications)
Performance of a Contract (to provide booked services or purchased products)
Legal Obligation (to comply with AHPCSA, POPIA, and other regulations)
Legitimate Interests (improving services, protecting business operations)
Consultation records are stored securely on a HIPAA-compliant telehealth platform and encrypted systems.
Payment processing is handled through PCI DSS-compliant third-party providers (PayFast, Peach Payments).
Access to personal data is restricted to authorised staff for relevant tasks only.
We do not sell or rent your personal information.
We may share it only:
With healthcare providers or laboratories (with your consent)
With courier services for delivery of supplements
With payment processors for billing
When required by law, court order, or regulatory authority
Medical records are retained for the period required by AHPCSA regulations (currently 6 years after your last consultation).
Transaction records are retained for at least 5 years in accordance with the Companies Act and Tax legislation.
Data no longer required is securely deleted or anonymised.
You have the right to:
Request access to the personal information we hold about you
Request correction or deletion of your information (subject to legal retention requirements)
Withdraw consent for certain processing activities
Lodge a complaint with the Information Regulator of South Africa (complaints.IR@justice.gov.za)
We use cookies and analytics tools to improve website performance and user experience.
You can disable cookies in your browser settings, but some features may not function as intended.
If you access our services from outside South Africa, your data may be transferred and stored outside your country.
Our telehealth platform is HIPAA-compliant, meeting high international privacy standards.
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date.
For privacy-related questions or requests:
Email: info@askdrolz.com
Phone: +27 78 516 8241
Address: 505 West Avenue, Ferndale, Randburg, Gauteng, 2194
